Terms and Conditions
Please read these terms and conditions fully and carefully as there is information explaining your legal rights, remedies and obligations in connection with On Time Mall, Inc. These terms also contain important information about limitations of liability and resolution of disputes through arbitration rather than court.
Under these Terms, "use" or "access" of the website specifically includes any direct or indirect access or use of the website or any cached version of the website and any direct or indirect access or use of any information or content on the website, regardless of how obtained. The term "website” includes, without limitation, any cached version thereof. Unless otherwise specified, the entity controlling the website you are accessing is referred to herein as “On Time Mall”, “we,” “us” or “our”.
We offer FedEx, UPS, and USPS to the Continental USA. Outside the USA we offer other options. We do not offer PO Box delivery. If you are a commercial client and wish to use your own UPS, FedEx or other accounts please contact us.
Our system knows the shipping weight and size of all items and contacts the shipping carriers during your checkout procedure. It retrieves our shipping cost and charges you that same amount. It is important to note that since certain items are extremely light but large, the shipping cost may seem odd. This is because part of the calculation UPS and FedEx use incorporates the physical size of the shipping box. Basically, if you fill a semi truck with 6 large helium balloons OR with 20 pallets of bricks, the truck has no more room for additional items and is full. Size does matter in the shipping business.
When you receive your items, please check them for any damage. Receipt of damaged goods must be reported to us immediately. If the item is damaged in shipping you should refuse to accept delivery. Some delivery services will permit you to inspect the item before refusing to accept it. Refused items are returned to us by the delivery service. We make every effort to carefully pack our shipments to make sure they get to you undamaged but no system is perfect and things can happen in transit.
Orders delivered outside the USA may have import duties or fees which we do not charge you for at the time of your purchase. Those fees vary based upon the country, item and item cost and are collected by the delivery service upon delivery to your location.
The total time it will take to receive your order is dependent upon your shipping zip code and method selection. Days counted are business days and do not include weekends and holidays.
We take the protection of your information and personal data very seriously and use Secure Sockets Layer (SSL) encryption technology for our online e-commerce transactions. All personal data is encrypted before it moves through the internet to make it almost impossible to read by anything but our authorized decrypting computer. This is the same technology used by banking websites. To constantly verify this technology is updated and working properly, we use Control Scan to test it daily for any possible vulnerability. Although we use SSL and take other reasonable steps to keep you information secure, the transmission of information via the internet is not 100% secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data.
Due to federal banking laws, your liability is limited to $50.00 for fraudulent charges. We agree to cover up to the $50.00 fee, should unauthorized use of your credit card data occur as a result directly caused by a breach of our SSL secure server.
If you still do not want to give your credit card data over the internet, you have 2 options.
- Call us at 800 825-2148 and we will take your order over the phone.
- Just continue to the checkout page. Fill the page out completely and use your browser's print feature to make a hard copy. Now fax that copy over to us at 623 582-1107 and we will hand process your order.
To apply for a refund or exchange, contact customer service for an RMA number. Carefully repackage the item and include a copy of your packing slip in the box along with a note as to why you are returning it. Refunds will only be issued for new, never installed and resalable merchandise, returned to us in the original packaging within 30 days of receipt. Although we will always work with you to ensure you are satisfied with our service and any item we send you, we reserve the right to refuse to refund or exchange any item.
There are NO restocking fees, but you are responsible for the original shipping cost as well as the shipping cost back to us.
As mentioned in our Shipping Policy, any goods damaged during shipping goods must be reported to us immediately. If the item is damaged in shipping you should refuse to accept delivery. Some delivery services will permit you to inspect the item before refusing to accept it. Refused items are returned to us by the delivery service. We will not accept return items damaged during shipping if you do not immediately report the damage to us.
Custom ordered, printed and custom sized items will not be accepted for return.
Once we receive a returned item it is inspected for conformity to our policy. Credits are issued within 24 hours of receiving your return, to the original payment method or credit card only. Credit card adjustments may take up to 7 days to appear on your online credit card system due to banking delays. Returns are to be shipped to the address on the packing slip.
Return Address:OTM RETURNS
1513 W Whispering Wind
Phoenix, AZ 85085
On Time Mall makes no representation about the suitability of the materials on this site for any purpose. All such materials are provided "as is" without warranty of any kind, express or implied. On Time Mall specifically disclaim all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and -non-infringement.
To the extent that any product or service offered by or through On Time Mall has a warranty, that warranty is only offered through the manufacturer. Items may be warranted by their respective manufacturer for 12 months against defects due to manufacturing flaws. Certain items have a longer or shorter manufacturer’s warranty. Some items are disposable and therefore are not warranted for any period of time (e.g., air filters and humidifier pads.)
If you have any questions about an item’s warranty, please contact that item’s manufacturer for information.
Recurring Billing Information
For certain products, we offer Auto Delivery plans that allow you to receive products at regular intervals without having to place a new order each time. Each of these Auto Delivery plans will allow you to select the product, the quantity and how often you want it delivered. These Auto Delivery plans will last until you cancel them and you will be billed when the item ships unless stated otherwise.
You will be sent a notification email roughly 1 week prior to your second and subsequent Auto Delivery, notifying you of your pending shipment. Should you wish to pause or cancel your Auto Delivery, you must do so at least 5 days prior to your shipment leaving our warehouse. You can pause or cancel your Auto Delivery plan by sending an email to email@example.com at least 5 days before your next Auto Delivery OR you can edit your Auto Delivery plan by logging into your account and making the changes youself.
The total cost charged to your selected payment method for each Auto Delivery order will be the cost of the item on the day that order is processed, minus the Auto Delivery discount, plus any applicable sales tax and shipping fees. If we are unable to process your order using the payment method you used to create your subscription, we will attempt to contact you for a new updated payment method.
All returns are subject to our Return Policy. We may at our sole discretion, terminate your Auto Delivery plan at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
Limitation of Liability for Use of Site
YOUR USE OF THIS SITE ACKNOWLEDGES THAT ON TIME MALL HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SITE. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT WILL ON TIME MALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. BASED ON THE LAWS OF YOUR STATE/COUNTRY, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
No liability for DIY videos and or Guides
As a part of our services, we may provide videos and/or instructions through our website showing customers how to diagnose, install, repair, maintain or clean a variety of products. These videos and/or instructions are designed only to provide basic information about some of the products we carry. While we strive to provide accurate information, these videos and/or instructions may contain inaccuracies, errors or inconsistencies.
Any guidance or instruction from these videos and/or instructions is meant to be implemented only with the aid of a professional who specializes in the product or service at issue.
By viewing the videos and/or instructions, you agree that any use of the information contained therein shall be at your sole risk. To the fullest extent permitted by law, On Time Mall, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with these videos and/or instructions, and your use thereof. We make no warranties or representation to the accuracy or completeness of the information contained in these videos and/or instructions. By viewing the videos and/or instructions, you agree that On Time Mall, its officers, directors, employees, and agents, assumes no liability or responsibility for any (1) error, mistakes or inaccuracies; (2) personal injury or property damage of any nature whatsoever, resulting from your use of the videos and/or instructions.